At TheMaids Cleaning Services, we are committed to providing exceptional cleaning services to our valued clients. Our goal is to ensure your complete satisfaction with our services. While we do not offer refunds under any circumstances, we have implemented a comprehensive satisfaction guarantee to address any concerns and ensure your experience with us exceeds your expectations.
Satisfaction Guarantee:
- Repeat Services: If you are not completely satisfied with the cleaning services provided, we offer the option of repeat services. Our dedicated team will return to your location to address any specific areas of concern and re-clean as needed. This ensures that your cleaning needs are met to your satisfaction.
- Open Communication: We encourage open communication with our clients. If you have any concerns or are not satisfied with the cleaning results, please notify us within 24 hours of the completion of the cleaning service. We will promptly schedule a follow-up visit to address your concerns.
- Quality Assurance: Our commitment to delivering high-quality cleaning services is unwavering. We have established stringent quality assurance processes to monitor and assess the performance of our cleaning teams. Your feedback is invaluable in helping us continuously improve and enhance our services.
Refund Policy:
As an hourly-based (per hour) cleaning service provider, we do not offer refunds for the services rendered. Our focus is on ensuring your satisfaction through repeat services and open communication. Our team will work diligently to resolve any issues and ensure that your cleaning requirements are met according to your expectations.
Cancellations and Rescheduling:
We understand that unforeseen circumstances may arise that require you to cancel or reschedule your cleaning appointment. Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. Failure to provide timely notice may result in a cancellation fee.
Contact Us:
For any concerns, or questions, or to request repeat services, please contact our customer service team at [help@themaids.ae]. We are here to listen, address your needs, and ensure your experience with TheMaids Cleaning Services is exceptional.
We appreciate your trust in choosing TheMaids Cleaning Services to meet your cleaning needs. Our commitment to your satisfaction drives us to deliver reliable, efficient, and top-quality cleaning services for a cleaner and healthier living or working environment.
Thank you for choosing TheMaids Cleaning Services.
